Did I Mention IBM Rocks?
Last week I sent in a service request to have my T43's keyboard replaced. I submitted it through their online form and like magic a new keyboard was sent out to me using DHL's next day service. I called in to make sure I was being sent a new keyboard as this was the first time I had asked for one in the three years I've owned my Thinkpad, but this was unnecessary as when I called in the keyboard had already shipped! Needless to say I was once again amazed.
On their service request form here's what I wrote as the main cause of the problem:
Simple right? And without question, they sent it that night- technically the morning, at 4 am. The box came with the keyboard neatly wrapped in a static protected bag further wrapped around by Styrofoam to protect from shipping, and also the screws necessary for installation. The online request form requires system information to check for a valid warranty. Now if you don't want to install it yourself for any reason you can obviously send your laptop back to their local depot station and they could do it for you. Otherwise, the installation is as swift as four screws and an adapter to plug in and that's it.
Some of the most damaged keys that I found were just about everything below and including the home row as well as the Enter key and many punctuation keys. It was one of those situations where a number of keys or a combination of keys when pressed would not provide the expected outcome I had intended. Oddly enough the number row and directly below it were not that bad off. As a programmer, a keyboard can grow damaged very quickly, especially on a laptop, and it's nice to know a company like IBM is unquestionably there to support their customers at every issue they face. Their goal is to make you more productive, from a hardware standpoint- at least that's how I view their service.
Placing this request for a new keyboard for my T43 Thinkpad. My current keyboard is growing further and further damaged. I can install this myself but I need one shipped to me. Thank you.
Simple right? And without question, they sent it that night- technically the morning, at 4 am. The box came with the keyboard neatly wrapped in a static protected bag further wrapped around by Styrofoam to protect from shipping, and also the screws necessary for installation. The online request form requires system information to check for a valid warranty. Now if you don't want to install it yourself for any reason you can obviously send your laptop back to their local depot station and they could do it for you. Otherwise, the installation is as swift as four screws and an adapter to plug in and that's it. Some of the most damaged keys that I found were just about everything below and including the home row as well as the Enter key and many punctuation keys. It was one of those situations where a number of keys or a combination of keys when pressed would not provide the expected outcome I had intended. Oddly enough the number row and directly below it were not that bad off. As a programmer, a keyboard can grow damaged very quickly, especially on a laptop, and it's nice to know a company like IBM is unquestionably there to support their customers at every issue they face. Their goal is to make you more productive, from a hardware standpoint- at least that's how I view their service.
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Technical Issues
Right on, I have a T61p, by Lenovo, amazing hardware. Never had a problem with support either. I've been in a thinkpad for a couple of years and i love them. We also resell them to customers and we never hear complaints from the hardware, just Windows... ;)